[’Yes’ answer]

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Yes, we offer refunds and exchanges within [# of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., sale items, refurbished products] are not eligible.

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For returns or exchanges, please contact our customer support at [email/phone #]. Refunds will be processed to the original payment method within [# of days] days of receiving the returned item.

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[’No’ answer]

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Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include [mention specific types of products, e.g. perishable, custom, digital, etc.].

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However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email/phone #]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.

Get more information

Introduction

Scleral lens user tutorial

About night eye protection products

About lubricant eye drops, gels and ointments

About scleral lens products

About eyelid care products

About dry eye ("moisture chamber") glasses

Miscellaneous